Privacy Policy

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Effective Date: 19 Mar 2026

At Smoke & Ash LLC, we value your privacy as much as we value a good ritual. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from smokeandashllc.com.

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including:

• Identity Data: Name and billing/shipping addresses.
• Contact Data: Email address and phone number.
• Payment Data: Credit card information (processed securely through our third-party payment processors like Stripe or PayPal; we do not store your full card details).
• Concierge Data: Information provided via our event inquiry forms regarding your golf outings or social gatherings.

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this information to:

• Communicate with you (during our after-hours window of 6 PM – 10 PM).
• Screen our orders for potential risk or fraud.
• Provide you with information or advertising relating to our products or concierge services (if you have opted-in).

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example:

• GoDaddy: We use GoDaddy to power our online store and website.
• Google Analytics: To help us understand how our customers use the Site.
• Shipping Carriers: We share your name and address with carriers (USPS, UPS, FedEx) to fulfill your delivery.

Finally, we may also share your Personal Information to comply with applicable laws and regulations or to protect our rights.

When you place an order through the Site or submit a Concierge Inquiry, we will maintain your Information for our records unless and until you ask us to delete this information.

By using this site, you represent that you are at least the age of majority in your state or province of residence (21+ for tobacco-related accessory inquiries in many jurisdictions). Smoke & Ash LLC does not knowingly collect data from individuals under the legal age.

We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

For more information about our privacy practices, or if you have questions, please contact us by e-mail at info@smokeandashllc.com

8. SMS Communications

If you provide your phone number and consent to receive text messages from Smoke & Ash LLC, we may send you booking confirmations, service updates, and appointment reminders via SMS. Message and data rates may apply. Message frequency varies based on your interactions with us.

You can opt out at any time by replying STOP to any message. For help, reply HELP.

Your SMS data and phone number will not be shared with any third party except our texting service provider (Quo) solely for the purpose of delivering messages. We do not use your phone number for marketing purposes without your explicit consent.